---
title: Not receiving Email Notifications?
description: "- **Click here to refresh your subscriptions -**[https://genekeys.com/resubscribe/](https://genekeys.com/resubscribe/) - **Click here to change your email preferences for messages and forum notifications.**[https://genekeys.com/docs/disable-change-email-notifications-preferences-for-connection-requests-messages-etc/](https://genekeys.com/docs/disable-change-email-notifications-preferences-for-connection-requests-messages-etc/) - **Double check your Account Email is correct** - [https://genekeys.com/members/me/settings/](https://genekeys.com/members/me/settings/) - **Check your Spam / Junk folder,** or the **“Promotions tab”…"
url: "https://genekeys.com/docs/not-receiving-email-notifications/"
updated: "2023-04-15"
category: About Online Retreats
---

# Not receiving Email Notifications?

- **Click here to refresh your subscriptions -**[https://genekeys.com/resubscribe/](https://genekeys.com/resubscribe/)
- **Click here to change your email preferences for messages and forum notifications.**[https://genekeys.com/docs/disable-change-email-notifications-preferences-for-connection-requests-messages-etc/](https://genekeys.com/docs/disable-change-email-notifications-preferences-for-connection-requests-messages-etc/)
- **Double check your Account Email is correct** - [https://genekeys.com/members/me/settings/](https://genekeys.com/members/me/settings/)
- **Check your Spam / Junk folder,** or the **“Promotions tab” for Gmail users**.
  - If you find an email from Gene Keys in either of these folders, be sure to whitelist our email address. Simply click “this is not junk/spam” in your email client, or drag the email over to your Primary inbox within Gmail.
  - [Learn how to whitelist Gene Keys emails here](https://genekeys.com/docs/whitelisting-gene-keys/)

If you still do not find the email, please contact [support@genekeys.com](mailto:support@genekeys.com) with your preferred email for notifications. **Please indicate which virtual retreat or any other type of email notifications you are not receiving.**