---
title: Troubleshooting Your Hologenetic Profile
description: "For questions about Your Holgenetic Profile, please visit our [FAQ page](https://genekeys.com/h/primary-profile/) - [Selecting your Primary Profile](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-0) - [I don't know my birth time](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-1) - [I can't find my birth city / location](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-2) - [My Gene Keys are different in the…"
url: "https://genekeys.com/docs/troubleshooting-your-hologenetic-profile/"
updated: "2025-04-16"
category: "Account & Privacy Settings"
---

# Troubleshooting Your Hologenetic Profile

For questions about Your Holgenetic Profile, please visit our [FAQ page](https://genekeys.com/h/primary-profile/)

- [Selecting your Primary Profile](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-0)
- [I don't know my birth time](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-1)
- [I can't find my birth city / location](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-2)
- [My Gene Keys are different in the new interactive profiler?](https://genekeys.com/h/primary-profile/#elementor-toc__heading-anchor-3)