Contact the Gene Keys Team

Support Team Availability

Monday - Friday (time zones may vary)

Limited availability during holidays

Contact Form - v2

For technical issues please consider the following:

  • If you are already a customer, be sure to login first.
  • Try using a different web browser or device to see if the issue persists. 
  • Clear your web browser's cookies & cache to see if the issue persists.
  • Take a screenshot of the error message or issue you are having and attach that file to this message before you submit the form. 
  • Provide the information below about your technical setup to speed up our ability to provide you with customer support
  • If you have (or think you might have) multiple accounts, email addresses, or names please provide them in your message.

For collaboration, podcast & interview requests please use this form. Thank you.

For personal sessions and guidance please review our Guides Directory

Current Issue with Hotmail Emails (@hotmail.com)

Currently we are still having issues sending to @hotmail.com email addresses. We encourage our community to update to a more modern email provider for better service.

If there are any issues with email accounts, we may send from our alternate domain “Genekeys.team” or “genekeys.support”. These are official responses from Gene Keys Ltd.

Please note that Team 64 will be slowing down and taking a pause for the holidays.

Thank you for your patience, we will see you in the new year!