Current Transmutations
EMBRACING THE SHADOW
Updates & Answers to Common Questions & Known Issues
Coupon caught in the tidal wave? 🌊
First Wave coupon missing, not working, or still waiting on a reply from us about it? This new lifeline is for you.
Welcome, friend✨
This page is a living log of what’s actively being worked through in the Gene Keys app — bugs we’ve caught, questions that keep coming up, and where things stand with each one.
Check here first or while you wait for a response from app support; your answer may already be waiting for you.
We’re a small team, reading and answering every message personally — which means it can take some time to get to you individually. This page is here to help you find your answer sooner, without the wait.
CURRENT EBBS
These are the current known bugs and most common inquiry topics.
Tap any topic below to expand it and see the full answer. Tap again to close it.
- Make sure your app is on the latest version before you start.
- In the app, tap “Unlock full membership,” then tap “Redeem.”
- If you don’t see a place to enter your coupon code, do not check out. Go back and retry the steps above rather than completing checkout without it.
- iPhone/iPad: enter your code, tap “Redeem,” then complete checkout in the App Store
Android: enter your code, tap “Redeem,” then complete checkout in the Google Play Store - Your free month starts on the annual plan. We highly recommend canceling immediately upon activating your subscription — this way you won’t forget, and you won’t be charged when the free month ends.
Full visual walkthrough: genekeys.com/coupon
If you run into errors or cannot redeem for another reason, please contact app support and include:
- screenshots of the entire process, especially any errors or glitches
- the coupon code you are attempting to redeem
- the email address associated with your Gene Keys app account
If you already checked out without your coupon code and were charged:
We’re not able to process that refund directly — subscription purchases go through Apple or Google, not us, so the refund has to come from them:
Once your refund is complete, you’re welcome to try your coupon code again using the steps above.
🚨 Important update:
If your coupon isn’t working, you haven’t received your coupon, or you’re having any other issue with your coupon, we have good news! Our tech wizards have created a faster path for anyone whose coupon hasn’t come through or isn’t playing nice.
Here’s how to walk it:
- Download the Gene Keys app and create your free account, if you haven’t already. Your account needs to exist before we can add access to it. (No need to subscribe.)
- Fill out this short form with your email address: https://genekeys.com/h/first-wave-coupon-lifeline/. Please use the exact email address you used to create your Gene Keys app account. This is how we find your account, so the two addresses need to match.
Once we receive your form, we’ll add your access on our end and you’ll be all set in the app.
Our dev team is aware of this issue and is currently working on a fix.
In the meantime, we hope you enjoy the recursion: You paused to listen, and the app decided to pause too. A pause within a pause.
Gene Keys 101: there’s always another layer down 🌀
If your free month has ended and your subscription was still active, you may have been charged for the annual plan. Your subscription was purchased through the Apple App Store or Google Play Store, so refunds are requested directly through them.
iPhone/iPad:
- Cancel your subscription: Settings → your name → Subscriptions → Gene Keys → Cancel Subscription
- Request your refund: go to reportaproblem.apple.com, sign in with the Apple ID you used to subscribe, find the Gene Keys charge, and choose “Request a refund.”
Android:
- Cancel your subscription: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Gene Keys → Cancel subscription
- Request your refund: go to play.google.com → Order history, find the Gene Keys charge, and choose “Request a refund.”
The few users who have requested refunds so far have received them, and the process usually goes quickly.
🔀 Line mismatch between your profile and journey
For some people, a line shown in the journey section of the app doesn’t match what’s shown in their profile. We’re aware of this and looking into it now.
Your profile is correct. Please use your profile as your reference until this is resolved.
We’ll do our best to reach out to everyone individually once it’s resolved. In the meantime, keep your app updated so you receive the fix as soon as it’s available.
If your verification email arrives late, the code may expire before it reaches you. We’re working on extending that window while keeping the sign-in process secure.
If you’re not receiving our emails at all, first check your spam or junk folder. Then add [email protected] to your contacts or safe senders list, or whitelist the full genekeys.com domain if your email provider allows it. This helps our emails land in your inbox.
If you’ve tried these steps and still aren’t receiving our emails, you are welcome to reach out to our Support team, as well as contacting your email provider directly.
BACK IN FLOW
Issues that have been fixed, logged here once resolved.
If you are still experiencing any of these issues, ensure your app is up-to-date before reaching out to support.
There was a bug 🐞 pulling your local timezone and overriding your birth city’s timezone, which was affecting your profile.
You ran into a bug from a recent update — instead of loading your content, the app was showing the magic code itself.
Some users who have birth times during the 12 AM hour were only able to enter times in the 12 PM range to get the correct profile. This has been fixed in recent updates.
COMMON WONDERINGS
What others have asked — questions that come up again and again, already met with an answer. If something feels unclear, you’re likely not the only one wondering.
On the App Store (Apple): We set the app’s annual subscription at $129.99 USD. From there, Apple automatically equalizes that price across all territories — it’s not a live currency conversion, and not a bug. US pricing excludes sales tax, while pricing in many other regions includes local VAT (often around 19–20%), which accounts for most of the difference you’re seeing. Apple also only offers fixed price tiers and rounds to the nearest one, which is why sometimes the number doesn’t land on a clean conversion.
On Google Play: Google Play converts our base price into your local currency automatically, and may include local tax depending on your country. Since many currencies also use the “$” symbol, the number you see may look unfamiliar even though it’s the same subscription — check what currency is listed next to the price to confirm.
Codes of Chemistry currently works through invitation — you can invite a friend using their email or a special link, and once they download the app, you’ll both be able to see your Chemistry together.
Every account gets one free Chemistry Token, with unlimited profiles available for subscribers. Adding someone privately, using just their birth details without them needing their own account, isn’t available yet.
We know this is a feature people want, and it’s part of our future planning. Right now, the app and the website run as two separate systems, and bringing them fully together is part of what makes private profile entry possible down the road.
Rather than hold Codes of Chemistry back until that work is complete, we chose to release it now in its current form, so people could start using it early, even with that piece still ahead of us.
The app and the website are still two separate systems right now, so products and courses purchased through genekeys.com don’t yet appear inside the app.
Account linking is planned for a later phase of the roadmap, so your website purchases will eventually follow you into the app, as long as you use the same email address for both accounts. In the meantime, your products and courses remain fully accessible the way you originally purchased them.
If you spot a sentence that cuts off partway, stray code, or asterisks around words that should appear in bold, we appreciate you sending it in, screenshots and all.
The most helpful detail you can include is exactly where in the app you found it. Is it in your profile or your journey? If it’s in your journey, which sequence? Letting us know what you tapped to reach that screen helps us find the content and fix it.
We have a lot of wonderful sleuths in our community, so there’s a backlog of these reports. Each one is submitted for resolution as we receive it. If you don’t hear back from us, it’s because we’re working through them. Please know we’re on it, and keep sending them in as you find them.
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