Welcome to our Google Play refund process.

Please use the exact email address you used to create your Gene Keys app account. This is how we find your account, so the two addresses need to match.

You’ll also need the Google Play order number for the subscription you’d like refunded.

Refund requests are considered individually, taking into account the circumstances and applicable consumer rights. Where a refund is approved, it will be processed through Google Play to your original payment method. Refunds may result in cancellation of your subscription and removal of associated premium access.

If it’s been less than 48 hours since your purchase, you must request your refund directly through Google Play: play.google.com → Order history → find the Gene Keys charge → Request a refund.