Account & Privacy Settings
Our Global Member Directory
Last Updated: 4th November 2021One of the biggest requests we get from our community is a way to find and connect with others around the world. Through our online...
Leave a Group – Return to Group
Last Updated: 4th November 2021Leave a Group If you no longer want to participate in a particular group, or would like to remove yourself from a particular group directory…...
My profile is blank / broken, how do I fix it?
Last Updated: 28th March 2024We have found a few errors in some people’s profiles and “My Dashboard” page. To fix this, you will need to reset your Hologenetic Profile...
How do I change my email or billing address?
Last Updated: 18th October 2024Update your Email Visit your dropdown menu > Account Settings > Update Account email Update your Billing Address Visit your dropdown menu > Order History...
Subscribe or Unsubscribe to Newsletters & Email Notifications
Last Updated: 15th April 2023Subscribe to Gene Keys Newsletters Unsubscribe / Manage my email subscriptions Want to receive fewer newsletters or email notifications? Click the “manage subscriptions” link at...
Whitelisting Gene Keys
Last Updated: 31st January 2024Your Email Provider might use some overzealous filtering, so below are some instructions below which you may wish to use as guidance to ensure you...
How to edit my name / photo?
Last Updated: 18th May 2021Add / Edit your Name Click your name in top right hand corner from drop down menu to visit your Social Profile Click “Edit Profile”...
Privacy Settings
Last Updated: 15th April 2023Privacy Settings Profile Visibility & Advanced Privacy Options Control who can visit / see your Profile page at all, and whether or not you accept...
Change Email Preferences for Connection Requests, Messages, Forums, etc
Last Updated: 15th April 2023Change My Account Email Profile Menu –> My Account Settings –> Login Information Direct Link: https://genekeys.com/members/me/settings/ Change what Email Notifications I am receiving These email...
