Whitelisting Gene Keys

Your Email Provider might use some overzealous filtering, so below are some instructions below which you may wish to use as guidance to ensure you receive your Pulse Newsletter or course notifications (please note – we do not take responsibility for these instructions – if you follow them, please do so at your own risk):

If you do not see an email from Gene Keys in your Inbox, the message may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from Gene Keys open it and mark it as “Not spam”

NEXT: Click your provider below to Whitelist support@genekeys.com and no-reply@genekeys.com


At times, Gmail mistakenly sends emails you want, to the Spam folder…

If you do not readily find an email from Gene Keys

Please check your Gmail Spam Folder:

To assure you continue to get emails you asked to receive, Create a Filter

  1. If you find an email from support@genekeys.com and no-reply@genekeys.com in Gmail spam?
  2. Open the email please.
  3. Click ‘Dots’ button on the top right, to reveal your choices.

Click Filter messages like this

Click the button  Create filter   to open your settings.

From the next menu, please check these options

Under the “Categorize as: Choose Category…”

  1. Click the dropdown icon next to “Choose Category…”
  2. Please select Primary in the next options menu.

Now you will always see support@genekeys.com and no-reply@genekeys.com in your Primary Inbox tab!

Next, if the email remains open? Please mark the email as “Not spam”

  1. – If you see an email from support@Genekeys.com and no-reply@genekeys.com: Open the email please.
  2. – Click the button on the alert, labeled Report Not spam

Gmail Tabs

If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.

  1. – If you find an email from Gene Keys in your Gmail Promotions tab:
  2. – Grab and drag my email to the Primary Inbox Tab.
  3. – After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
  4. – Click Yes in the black alert box at Gmail.
  5. – This way you will always see support@genekeys.com and no-reply@genekeys.com in your Primary Inbox tab…

Also you can create a filter…

  1. – If you find an email from support@genekeys.com and no-reply@genekeys.com in your Gmail Promotions tab:
  2. – Open the email please.
  3. – Click the dots menu on the top left of the email.

Click Filter messages like this.

Click the button  Create filter   to open your settings.

Please select Primary in the next options menu.

Now you will always see support@genekeys.com and no-reply@genekeys.com in your Primary Inbox tab…

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now

Should you not readily see an email from support@genekeys.com or no-reply@genekeys.com, please check the Spam Folder:

Should an email from support@genekeys.com and/or no-reply@genekeys.com appear mistakenly sent to Gmail spam?

Tap OK to save your settings

This should help Gmail to know, you always want to see support@genekeys.com and no-reply@genekeys.com in your Primary Inbox tab..

Yahoo! Mail

If you do not see an email from support@genekeys.com in your Inbox…

Check your Spam Folder. If an email from support@genekeys.com and no-reply@genekeys.com is there,

  1. – Please open the email.
  2. – Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from support@genekeys.com and/or no-reply@genekeys.com to your Inbox.

  1. – Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. – Select Settings from the list that drops down.
  3. – Choose Filters located on the left side of the page.
  4. – Click the Add button on the Filters page.
  5. – Create a name such as Whitelist in the Filter name field.
  6. – In the From field leave the default contains selected.
  7. – Enter our email address support@genekeys.com and no-reply@genekeys.com  in the text box next to Contains…
  8. – Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. – Click or tap Save…
  10. – You will see in the next screen -Deliver to Inbox if From contains support@genekeys.com and no-reply@genekeys.com

  11. – Click or tap Save on this screen.
  12. – You will be returned to your Yahoo! Inbox.

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from support@genekeys.com and no-reply@genekeys.com isn’t junk:

The message is moved to your Inbox. Subsequent email messages from support@genekeys.com and no-reply@genekeys.com will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Outlook 2003 & 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

Please add Gene Keys to your list of “Safe senders” on Outlook:

  1. – Right click our email in your Inbox email list pane.
  2. – On the menu displayed move your mouse over or tap Junk
  3. – Click or tap on Never block sender in the menu that rolls out.
  4. – The resulting popup will say:
  5. – “The sender of the selected message has been added to your Safe Senders List.”
  6. – Click OK

To add sender to address book:

  1. – Open the email
  2. – Right click on the from address
  3. – Choose Add to contacts option


Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. – Check the Junk folder. If you see the support@genekeys.com (or no-reply@genekeys.com) email in your Inbox
  2. – Open the email from Gene Keys
  3. – Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!

To: you@outlook.com

Manually Add to Safe List

  1. – Click gear the icon on the top right.
  2. – Select Options in the drop down list.
  3. – On the Options page under Preventing junk email click Safe and blocked senders
  4. – Click the link Safe senders on the next page.
  5. – Enter the email address support@genekeys.com (or no-reply@genekeys.com) in the text box.
  6. – Click Add to list
  7. – support@genekeys.com  (or no-reply@genekeys.com)will now be added to your list of Safe senders
  8. – Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

AOL Webmail

To ensure important emails get delivered to your AOL Inbox- Please complete these two steps…

If you find Gene Keys in your spam folder:

  1. Right click the email.
  2. Click “Not spam” in the resulting list.

Add support@genekeys.com (or no-reply@genekeys.com) to your Address Book:

  1. – Open the email from Gene Keys
  2. – Click the show details link next to support@genekeys.com in the From field.
  3. – Move your mouse over or tap support@genekeys.com (or no-reply@genekeys.com) to show the menu.
  4. – Click or tap Add contact in the menu displayed.
  5. – Add Gene Keys to the name fields
  6. – Click Add contact

Next: Please Enable Images

  alert icon  Images blocked Show images | Don’t block this sender

  1. – By default AOL now blocks all images.
  2. – Open the email from Gene Keys please.
  3. – Click Don’t block this sender please.
  4. – Now you will see our complete emails with no effort on your part…

Email from that Domain will now be delivered straight to your Inbox.


Please log into your Xfinity account and select your Comcast webmail:

  1. Should you find an email from Gene Keys in your spam folder:
  2. Open the email.
  3. Click the   No icon Spam (not spam) icon on the top toolbar.

Next please, add Gene Keys to your address book:

  • – Please open the email from Gene Keys.
  • – Click on the button at the top left of the email that says: 
    • support@genekeys.com + Add to Address Book
  • – That will open your edit contact screen.
  • – Then click Save and you’re all done.


If you are not receiving email at EarthLink, there are two actions you can take.

  1. – Check Suspect Email folder
  2. – Add Gene Keys to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

  1. – While in the Suspect Email folder, if you see Gene Keys…
  2. – Select the Move to Inbox and Add Contact option from the drop down menu.
  3. – This will add support@genekeys.com  (or no-reply@genekeys.com) to your Address Book for future email delivery assurance.

Address Book Inclusion:

  1. – Open the email.
  2. – Click Add to Address Book in the email header.
  3. – Use the Address Book Editor to verify the sender’s contact details and click save.
  4. – Fill in support@genekeys.com (or no-reply@genekeys.com) as the email address of the sender.
  5. – Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.


AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click or Tap here, to scroll to the Yahoo instructions…

Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from Gene Keys appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add Gene Keys to your Address Book:

  1. – Click the Address Book button.
  2. – Make sure the Personal Address Book is highlighted.
  3. – Click the New Contact button.
  4. – Under the Contact tab, copy and paste the “From” address, support@genekeys.com (or no-reply@genekeys.com) into the email text box.
  5. – Click OK.

Norton AntiSpam

This problem may occur if support@genekeys.com is accidentally added to the Blocked List.

To remove the support@genekeys.com (or no-reply@genekeys.com) from the Blocked List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. – In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. – Click Apply, and then click OK.
  5. – If you do not find support@genekeys.com (or no-reply@genekeys.com) in the Blocked list, go to next step.

To add support@genekeys.com to the Allowed List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

  • In the Settings window, under Detailed Settings, click AntiSpam.
  • On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. – In the Allowed List window, click Add.
  4. – In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. – Add support@genekeys.com (or no-reply@genekeys.com) , and then click OK.
  6. – In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

    1. In order to add Gene Keys to the friends whitelist, please open McAfee and click on Web & Email Protection.
    2. Then click on Anti-Spam

There you can see various settings. You can change the spam protection level, change filter settings, etc.

  1. Click on Friends list
  2. – Please add support@genekeys.com (or no-reply@genekeys.com) to your “Friends List” to always allow emails from Gene Keys.

Trend Micro

If you received an email message from Gene Keys that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. – Add the Gene Keys to the list of Approved Senders.
  2. – Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. – Open Microsoft Outlook.
  2. – Click the Spam Mail folder then select the legitimate email detected as spam.
  3. – Click Approve Sender on the toolbar.
  4. – Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. – Open Microsoft Outlook.
  2. – Click Trend Micro Anti-Spam then click Settings.
  3. – On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. – Click OK to save your settings.

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

  1. – Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
  2. – Click Advanced.
  3. – Go to the Whitelist tab.
  4. – Click the Add button.
  5. – Type: support@genekeys.com (or no-reply@genekeys.com)
  6. – Click OK.
  7. – Click OK.
  8. – Click Yes.
  9. – Click OK.


Sanebox is not a filter, but a filtering system trained by you.

  1. – Open your Webmail or Gmail where you use SaneBox.
  2. – Open your @SaneLater folder.
  3. – If you find an email from Gene Keys or an email from support@genekeys.com (or no-reply@genekeys.com)  in @SaneLater…
  4. – Please drag my email to your Inbox folder.
  5. – By doing this you will always get our great content in your Inbox from now on!

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Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

  1. – Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. – whitelist_from support@genekeys.com (or no-reply@genekeys.com)
  3. – Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

  1. – Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. – Locate the email from Gene Keys and the sender email address support@genekeys.com (or no-reply@genekeys.com) that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
  3. – Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

  1. – Open your web browser. Navigate to your company’s Barracuda firewall homepage.
  2. – Click on the Block/Accept tab.
  3. – Choose “Sender Domain Block/Accept.” Enter the Domain name from support@genekeys.com (or no-reply@genekeys.com) to whitelist. For example, you can enter aol.com to allow all AOL addresses.
  4. – You may enter a comment to remind you why you allowed this Domain. Click “Add.”
  5. – Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “support@genekeys.com(or no-reply@genekeys.com)
  6. – Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.


Highlight the email from Gene Keys with the email address support@genekeys.com (or no-reply@genekeys.com) to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address support@genekeys.com, no-reply@genekeys.com or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. – Click “More” in the SPAMfighter toolbar.
  2. – Then “Options”
  3. – Then “Filter settings”
  4. – Then “Blacklists & Whitelists”
  5. – Then “Whitelist email address”
  6. – Then “Import”.
  7. – Select your ‘Address Book’ and click on “Check all”
  8. – Click “Add”
  9. – Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. – Click More” in the SPAMfighter toolbar.
  2. – Then “Options”
  3. – Then “Filter settings”
  4. – Then “Blacklists & Whitelists”

Mail Washer

  1. – Click Tools, then Blacklist & Friends.
  2. – Click Add… on the right, the Friends list side.
  3. – Make sure Plain email address is selected.
  4. – Type: support@genekeys.com (or no-reply@genekeys.com)
  5. – Click OK.
  6. – Click OK.


  1. – Open ChoiceMail
  2. – Click on the Senders tab
  3. – Choose “Approve another Sender”
  4. – Type in the sender email address support@genekeys.com (or no-reply@genekeys.com)
  5. – Click on OK

Spam Sleuth

  1. – Select File, then Configure.
  2. – Go to the Friends category.
  3. – Make sure Active is checked.
  4. – Type: support@genekeys.com (or no-reply@genekeys.com) on a line by itself in the entry field.
  5. – Click OK.