Fix strange formatting in forum posts

Occasionally, you may see strange unknown symbols or <html> code appear in your posts such as <font style = inherit>, etc. We are currently investigating a more efficient way to stop this from happening.

In the meantime, there are two ways to fix this issue…

  1. If you copied and paste the information into a TXT document, you can “remove the formatting”. Then copy the plain text and paste back into the forum.
  2. When pasting use “Paste without formatting” option from your web browser

If this does not work, you may contact support@genekeys.com directly and one of our admins will review the issue and fix it manually from the backend. We apologize for the inconvenience.