Account & Privacy Settings
My profile is blank / broken, how do I fix it?
Last Updated: 28th March 2024We have found a few errors in some people’s profiles and “My Dashboard” page. To fix this, you will need to reset your Hologenetic Profile...
How do I change my email or billing address?
Last Updated: 18th October 2024Update your Email Visit your dropdown menu > Account Settings > Update Account email Update your Billing Address Visit your dropdown menu > Order History...
Subscribe or Unsubscribe to Newsletters & Email Notifications
Last Updated: 15th April 2023Subscribe to Gene Keys Newsletters Unsubscribe / Manage my email subscriptions Want to receive fewer newsletters or email notifications? Click the “manage subscriptions” link at...
Whitelisting Gene Keys
Last Updated: 31st January 2024Your Email Provider might use some overzealous filtering, so below are some instructions below which you may wish to use as guidance to ensure you...
How to edit my name / photo?
Last Updated: 18th May 2021Add / Edit your Name Click your name in top right hand corner from drop down menu to visit your Social Profile Click “Edit Profile”...
Privacy Settings
Last Updated: 15th April 2023Privacy Settings Profile Visibility & Advanced Privacy Options Control who can visit / see your Profile page at all, and whether or not you accept...
Change Email Preferences for Connection Requests, Messages, Forums, etc
Last Updated: 15th April 2023Change My Account Email Profile Menu –> My Account Settings –> Login Information Direct Link: https://genekeys.com/members/me/settings/ Change what Email Notifications I am receiving These email...
How do I sync the event calendar with my Outlook or Google Calendar?
Last Updated: 17th September 2023Video tutorial Find the iCalendar feeds for which calendar you want to import Import an iCal file onto your iPhone or iPad If you would...
Not receiving Email Notifications?
Last Updated: 15th April 2023Click here to refresh your subscriptions – https://genekeys.com/resubscribe/ Click here to change your email preferences for messages and forum notifications. https://genekeys.com/docs/disable-change-email-notifications-preferences-for-connection-requests-messages-etc/ Double check your Account...
Blocking, Reporting, and Moderation Tools
Last Updated: 8th July 2021For all community conversation, we ask our users to follow the values of the Gene Keys approach, and honor one another with respect and courtesy....
