About the Triple Flame App

Download the Triple Flame App for free on IOS and Android

The app can be found on the Google Play & Apple App store. Or click the buttons available here – https://genekeys.com/triple-flame

How to use the Triple Flame App

For more information visit https://genekeys.com/h/triple-flame-intro/

Troubleshooting issues on the Triple Flame App

Getting Double Notifications?

If you’re experiencing getting double notifications from Triple Flame App, eg: twice at 12:00PM, then it’s advisable to reset notifications. Press the “Reset All Notifications” button, to reset all scheduled notifications.

This bug may occur when updating to a new Triple Flame App version, which sometimes causes previously scheduled notifications to not re-schedule correctly.

Audio Not Playing / Missing Images?

Are you trying to pause or journey with an audio file, but the audio is not playing? Or perhaps there’s a missing image (empty space) somewhere in the app?

A safe and quick way to deal with this, is by pressing the “Delete All Downloads” button. It will delete all downloads like images and audios, allowing Triple Flame to download them freshly. This error occurs when a download has been interrupted, essentially corrupting an audio file.

Other Issues?

In case the above problems perists,  or something else unexplainable dares to surface, we have a last resort option ready: reset the Triple Flame App to its original settings using “Reset Triple Flame App”. It will also download all local files, notifications, and settings. After this operation, it’s advisable to force-close the app, and re-open it.

Try to schedule or pause again, on your own time. If the issue persists, please contact us! We are very lovely people, and more than willing to capture your issue and fix it! A feedback form can be found a little below.

Privacy & Anonymous Data Tracking

Triple Flame App does not track you – we only collect anonymized data for counting up pausing beings, and for knowing how the buttons and content we’ve built are being used.

All our data collection procedures are anynomized, and we don’t sale your data nor presence to anyone.

Anynomized tracking is enabled by default, but can be customized in the settings screen. There you can also choose if you want us to capture your device information upon app crashes. It gives us a deeper insight into the nature of crashes. It helps us develop an awesome app, if you keep that option opened up! See our full privacy policy here.

Support & Feedback

Are you experiencing bugs, annoyances, or errors using Triple Flame App? Do you have feedback, or ideas on how to improve the app? Either way, we’re ready to help you, and listen to your input!

Triple Flame App Bug Report / Feedback