Currently, our Star Pearl workbook generator requires you to disable any popup blocker on your web browser for genekeys.com. You can learn more about how to do this for your web browser below.
We find that Google Chrome web browser works best for the workbook generator.
If you are still having difficulties please consult our workbook FAQ or contact support.
You may need to research your specific browser settings, but we have collected some of the most popular web browsers below.
Google Chrome:
- Open Chrome and click the three dots (More) in the top-right corner.
- Select “More tools” and then “Clear browsing data”.
- Choose a time range (e.g., “All time”) and check the box for “Cached images and files”.
- Click “Clear data”.
Mozilla Firefox:
- Open Firefox and click the three lines (Menu) in the top-right corner.
- Click “Settings” and then “Privacy & Security”.
- Under “Cookies and Site Data,” click “Clear Data”.
- Choose whether to delete cookies and/or cache, then select “Clear”.
Microsoft Edge:
- Open Edge and click the three dots (More) in the top-right corner.
- Select “Settings” and then “Privacy, search, and services”.
- Click “Clear browsing data” and choose a time range.
- Check the boxes for “Cookies and other site data” and “Cached images and files”.
- Click “Clear now”.
Safari (macOS):
- Open Safari and click “Safari” in the menu bar, then “Preferences”.
- Go to the “Privacy” tab and click “Manage Website Data”.
- Click “Remove All” to delete all stored data, or select specific websites to clear.
